Switch to OEM (Intel/AMD/NVIDIA) Display Driver for Scout 1.14+

Switch to OEM (Intel/AMD/NVIDIA) Display Driver for Scout 1.14+

Why do this?
For customers running 1.14+, the display adapter should be set to use the OEM driver (Intel/AMD/NVIDIA). The Microsoft Basic Display Adapter is for older Scout versions only and may cause instability on 1.14+.

You’ll need: Windows administrator credentials and about 10 minutes (and be prepared for a reboot).

Step 1 — Confirm your Scout version

• Open Scout → Help → Scout Portal Version: Make sure it’s 1.14.0 or newer.

Step 2 — Prep (admin access)

• Have your admin username/password ready

Step 3 — Open Device Manager

• Press Win + X → Device Manager.

Step 4 — Expand Display adapters

• Click the arrow ▸ next to Display adapters. Right-click your adapter.

Step 5 — Update Driver

• In Device Manager → Display adapters, if you see Microsoft Basic Display Adapter:

Right-click Microsoft Basic Display Adapter → Update driver →
Search automatically

• TIP: If you already see Intel/AMD/NVIDIA here: Right-click it → Update driver (install latest).

Step 6 — Restart

• After reboot, Windows completes the OEM driver install and uses the OEM adapter.

Step 7 — Expected result:

• Device Manager now shows Intel/AMD/NVIDIA (and not Microsoft Basic Display Adapter).

Step 8 — Test in Scout

• Launch Scout. Confirm the preview/thermal overlay looks stable—no flicker, no crashes.