Step 1: Navigate to the Diagnostics Folder
1. Open File Explorer.
2. Go to: C:\Program Files\WoundVision\Scout 1.14\Diagnostics
3. Locate the file named ScoutDiagnosticsCore.
Step 2: Launch the Application
1. Double-click on ScoutDiagnosticsCore Application to open it.
2. Wait for the application window to appear then click the START button.
2. The tool will begin running diagnostics, including checking your graphics adapter, etc.
Step 3: Capture the Results
Once the diagnostics are complete:
- Look for the section that lists Graphics Adapter or Display Information.
- Take a screenshot of this section like above & send it with the ticket.
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