Receive 'Not connected' error

Description:
When opening the Scout Client, the user receives the error message:
“You’re not connected.”

Cause:
This error occurs because the Scout Client cannot establish a connection to the Scout servers. The most common reason is a lack of internet connectivity.

Fix Internet Connectivity

1. Check Windows Connection Status
   • Look at the network icon in the task tray to confirm your connection status.
   • If no connection is available, connect to an active network.
2. Verify Wi-Fi Signal Strength
   • If using Wi-Fi, low signal strength can cause this error.
   • Move closer to the wireless access point and reconnect.
3. Retry Scout Client
   • After restoring connectivity, relaunch the Scout Client to verify the issue is resolved.

Contact Your Help Desk

WoundVision does not provide support for customer internet connectivity issues.
Please reach out to your organization’s Help Desk for assistance.

Important

The computer must be able to connect to:
https://auth.woundvision.com
for the Scout Client to load successfully.