Accessing the Diagnostic Tool

Method 1: Using Scout Diagnostics Directly

1. Open Scout Diagnostics
   • Click Scout Diagnostics. The Scout software will close, and the diagnostic tool will load.
2. Run Driver Check
   • Press Start.
3. Confirm that the following components show green checkmarks:
   • Visual Camera
   • Thermal Camera
   • Thermal Virtual Driver
   • Thermal Driver
4. If any drivers report errors, install them from the software directory.
5. For additional assistance, go to: https://guides.woundvision.com/fix-it-now 

Note: A technical resource without access to the Scout software can open the tool from C:\Program Files\WoundVision\Scout xxx\Diagnostics and launch the ScoutDiagnostics.exe file.

Method 2: Launching Diagnostics from Scout Software

1. Open Scout Software Application
   • Launch the Scout application.
   • Click the Help button in the top-right corner.
2. Start Diagnostics
   • Wait for the application window to appear.
   • Navigate to DIAGNOSTICS → START.
   • The tool will run checks, including your graphics adapter and other components.

Step 3: Capture Results

Once diagnostics are complete:

• Take a screenshot of this section and include it with your support ticket.