Hours and contact information for the Scout device support team.
Business Hours
- Monday-Friday 8am-8pm EST
- Saturday-Sunday 8am-5pm EST
Support Options
- Form (Recommended): https://help.woundvision.com
- Email: support@woundvision.com
- Phone: (888) 851-0098 (Voicemail)
- Training and Support Portal: https://help.woundvision.com (Login through Scout for more resources)
- Service Status Dashboard: https://status.woundvision.com
Scout Device Best Practices:
Recommended Windows Configurations for Scout
Install the Latest & Greatest Software Version:
https://woundvision.com/scout-latest
Troubleshooting Guides:
To expedite any support case, use our support guide prior to creating a ticket.
Support Response Times (SLA)
The table below represents what our goals are for handling all support cases.
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