To help us troubleshoot faster (and cut down on back-and-forth), please include as much of the info below as you can.
Required
Scout Camera Serial Number (S/N)
The S/N is 10 digits, starts with “P”, and is located on the side of the camera body.
{Insert example pic here}
Strongly recommended
What’s happening (the issue)
A quick description of what you’re seeing and what you were doing when it happened.
Any error message(s)
Screenshot preferred (the more exact the error, the faster we can help).
Scout software version
Example: v1.15.x (or whatever version is shown in the Scout app).
Facility / installation details
Hospital name + city + state
Best contact info
Your email + phone number
Bonus info that speeds things up
Scout Diagnostic Tool results
A screenshot of diagnostics is extremely helpful.
Does the issue follow the camera or stay with the computer/cart?
If possible, tell us:
Does it happen on other Scout carts/computers?
Does a different camera work fine on the same computer/cart?
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