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How do I Roll Back from Microsoft Basic Display Adapter to OEM Graphics Driver?

Ashley Whitt

How to roll back from Microsoft Basic Display Adapter to the OEM graphics driver

Before you start

  • You’ll likely need admin rights so loop in your IT dept as necessary.

  • Keep the laptop plugged into power.

Go to Device Manager 

  1. Right-click Start → Device Manager

  2. Expand Display adapters

  3. Right-click Microsoft Basic Display Adapter → Uninstall device

  4. If shown, check Remove/Attempt to remove the driver → Uninstall

  5. Reboot

     

Critical: GPU Driver Requirement for Scout v1.15 (DirectX 12)

Scout v1.15 uses DirectX 12, which requires proper GPU acceleration. The Microsoft Basic Display Adapter is a fallback driver and often causes poor performance or instability with DirectX 12, so carts must be on the OEM graphics driver at the time of upgrade.

 

Microsoft Basic Display Adapter was ok before but will be a problem with the upgrade 

  • Microsoft Basic Display Adapter is a generic “fallback” driver Windows uses when the proper OEM driver isn’t installed.

  • It’s fine for basic display, but it typically does not fully support hardware acceleration and can be missing key DirectX 12 optimizations/features.

  • With DirectX 12, Scout relies more on the GPU doing the work correctly. On Basic Display Adapter, you can see:

    • sluggish performance / laggy UI

    • rendering glitches (black/blank windows, odd artifacts)

    • crashes/freezes

    • general “Scout is unusably slow” complaints
      In short: DX12 + Basic Display Adapter = poor performance and unstable behavior.

Why OEM drivers (Intel/Dell/etc.) are required

  • OEM drivers are built for the specific GPU in that device (Intel/AMD/NVIDIA) and provide:

    • proper DirectX 12 support

    • hardware acceleration

    • stability fixes and performance tuning

  • This is what allows v1.15 to run smoothly and reliably on carts.

Why you should do it at the same time as the software upgrade

  • If you upgrade Scout to v1.15 but don’t fix the GPU driver first (or at the same time), the cart may immediately appear “broken” (slow/glitchy/crashing), which creates:

    • extra downtime for clinical staff

    • more tickets and repeat visits

    • confusion about whether the software or hardware is the problem

  • Doing both together ensures:

    • one planned downtime window per cart

    • consistent results and faster validation (“virtual sign-off”)

    • fewer escalations and rollbacks

 

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