Why won’t my images upload (or why is upload slow)?

Step 1 (Do this first): Check our Status Page

Before troubleshooting anything else, please check our real-time service status dashboard to see if there’s a known outage or degradation event:

https://uptime.com/statuspage/woundvision

This page shows live service events (like slow uploads, delays, or downtime).
You can also subscribe to notifications so you’ll be alerted if it happens again—just click “Subscribe to Updates” at the top of the page.

Step 2: If everything is green, try again

If the status page is green and no downtime is reported, the issue may have been a temporary “one-off” (brief network hiccup, momentary delay, etc.). Please:

• Try the upload again

• If possible, try uploading a second image to confirm whether it’s still happening

Step 3: If it’s still happening, submit a ticket

If uploads are still failing or consistently slow after retrying, please submit a support ticket so we can investigate:

https://wvsupport.zendesk.com/hc/en-us

When you submit the ticket, it helps a ton if you include:

• Hospital name + city/state

• Time the issue occurred

• Screenshot of any error (if shown)

• Whether uploads are failing entirely vs. just slow